Partner Support & Incident Intake

Alert our team the moment something breaks

Use this form to instantly alert our on-call engineers if a pipeline, crawler, or dashboard is broken, or to request an on-demand data rerun without waiting for the next scheduled sync. You can also submit schema changes or layout tweaks directly to development. Attach logs, screenshots, and system IDs up front so our team can start immediately.

Industry insight
$12.9M

Downtime and dirty data are expensive by the hour

Poor data quality costs the average organization millions every year, and most of that cost accrues quietly, while a broken feed goes unnoticed. It’s why this intake goes straight to on-call engineers, not a ticket queue.

Industry estimate, based on widely cited research.
Stakeholder information
Request categorization

Choosing a request type opens the right follow-up questions below.

Incident details
Modification details
Rerun details
Escalation details
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